FAQ & Shipping Policy

Who do I contact in reference to my order?
For updates about orders please email info@otwthreads.com
When will my order ship?
Orders will ship in 3-7 business days after receipt of order. You will receive an email confirmation with shipping once shipped.
Do you ship worldwide?
Yes international shipping available.
Is there extra tax on my order?
Taxes and duties are calculated according to your shipping destination. Make sure you select your location from the navigation at the top left hand corner of our site to view the correct local market pricing, delivery times and shipping costs.

We ship to your destination on a DDP (Delivery Duty Paid) basis, which means that all relevant import taxes and duties will be included in the final purchase price.
Can I return my order?
All sales are final.